Job title: Customer Centricity Manager / Senior Customer Centricity Manager Team: Operational Excellence & Governance Location: Hong Kong Department: Customer Relations & Operations Excellence Role purpose Act as a change management agent to drive complaint-led improvement
General Description: We are seeking a forward-thinking brand leader who sees the opportunity to redefine how insurance marketing is done and has the vision, creativity, and drive to make it happen. The Head of Brand Marketing,
Job title: Customer Centricity Manager (eMPF) / Senior Customer Centricity Manager (eMPF) Team: Operational Excellence & Governance Location: Hong Kong Department: Customer Relations & Operations Excellence Role purpose Act as a change management agent to drive
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because
Responsibilities: Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design Collaborate with customer segments, product and channel managers to optimize customer journeys using Design Thinking, data-driven insights
Join in Hong Kong is seeking candidates for CRM roles to manage database maintenance, activate CRM strategies, and enhance client experiences. Ideal candidates are independent, detail-minded, and can work under pressure. Responsibilities include preparing CRM reports,
Hermès in Hong Kong is seeking a candidate for CRM database management and customer experience optimization. The successful applicant will analyze data and execute activation plans to enhance customer loyalty. The ideal candidate should be a recent
Responsibilities CRM Database Maintenance Account merging and data clearance to improve data quality of the database. Communicate with other subsidiaries for cross‑store merging and with the stores for feedback on data entry quality. CRM Activations Adapt the group segmentations
YATA Limited in Hong Kong is seeking a self-motivated university student for a part-time role (2–3 days per week). You will gain hands-on exposure to retail operations by visiting stores, analyzing customer service performance, and benchmarking
About the role Rectrix Group Limited is seeking an experienced Lead Electrical Engineer on behalf of data center infrastructure platform company. What you’ll be doing We are seeking a highly technical and commercially astute Lead Electrical Engineer
Main Responsibilities: CRM Database Maintenance Account merging and data clearance to improve data quality of the database. Communicate with other subsidiaries for cross-store merging and with the stores for feedback on data entry quality. CRM Activations Adapt the group
HTK is seeking a Call Centre Manager in Hong Kong to lead customer service operations, manage a frontline team, and ensure service continuity from 8:00 a.m. to 12:00 midnight, 7 days a week. You will drive
HTK in Hong Kong is seeking a Senior Manager, Customer Relations to drive complaint-led improvements and simplify journey enhancements across the organization. You will lead end-to-end customer experience initiatives, ensuring clarity in communication and consistent service
Boehringer Ingelheim (HK) Ltd. in Hong Kong is seeking a Manager, Customer Facing Solutions & Insights (CXE) to own the quality and impact of customer facing CXE solutions. You will localize global capabilities and ensure strategies
Overview Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for
Job Responsibilities: Conduct interviews/ workshops with internal stakeholders to deeply understand the existing operation flow and logic, and then propose optimization solution with the use of AI/ RPA/ digital tools Formulate the technical approach and scope
PCCW Group, headquartered in Hong Kong, seeks a commercially sharp Growth Marketing leader to own end‑to‑end growth across SME segments. Lead a performance‑led engine driving revenue, pipeline and market share while partnering with Sales, Product, Digital
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change
We are looking for a commercially sharp and strategically strong Growth Marketing leader to drive measurable revenue growth across our SME segments. As Senior Manager, you will own the end-to-end growth agenda — from acquisition and
WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and