This Position The Senior Manager, Customer Facing Solutions & Insights (CXE) is responsible for owning and driving the quality, effectiveness, implementation, and continuous improvement of customer facing CXE solutions. By developing and localizing global Customer Facing Solutions & Capabilities, the
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better peoples lives, but to better the communities and environments we live
As a Customer Success Manager, you are the trusted advisor helping a high volume of customers navigate their journey on MongoDB using proactive, scalable engagement strategies initiated by health signals and journey milestones. You’ll be responsible for maximizing customer lifetime
About the Role You lead the day-to-day delivery of a dedicated Customer Service Operations team based in Hong Kong, supporting a global leader in accelerated computing and AI. You are the single point of accountability for every
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better peoples lives, but to better the communities and environments we live
Manager, Customer Relations, Hong Kong Retirement The Manager, Customer Relations, HK Retirement is a key client-facing role responsible for managing a portfolio of strategic employer relationships, delivering exceptional service experiences, and driving engagement and retention outcomes. The incumbent serves as
Senior Technical Program Manager Position Responsibilities: Lead medium-to-large technology programs and projects Coordinate local and offshore development teams and manage external vendors Drive cross-squad and cross-functional initiatives within the Hong Kong business Ensure successful delivery against timelines, scope, and
About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud,
The Job Plan and execute the Intergenerational (IG) Living & Ageing In Place (AIP) services; monitor performance, analyse outcomes, and support reporting and programme refinement Coordinate APP development and enhancements; support customer relationship management (CRM) implementation and
Mandatory Reference Checking Scheme (“MRC”) for Hong Kong The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct
This role focuses on uplifting servicing efficiency and effectiveness across customer relations, member education, and engagement initiatives. The position supports the servicing team by evaluating current service approaches, identifying gaps and opportunities, and translating insights into practical
A Career with Hang Seng Bank If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued. Customer Contact Centre
Job title: Customer Centricity Manager / Senior Customer Centricity Manager Team: Operational Excellence & Governance Location: Hong Kong Department: Customer Relations & Operations Excellence Role purpose Act as a change management agent to drive complaint-led improvement and preventive measures. To simplify
WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and
Job title: Customer Centricity Manager (eMPF) / Senior Customer Centricity Manager (eMPF) Team: Operational Excellence & Governance Location: Hong Kong Department: Customer Relations & Operations Excellence Role purpose Act as a change management agent to drive complaint-led improvement and preventive measures.
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices,
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could
GCB 5 We are currently seeking a high calibre professional to join our team as a Manager, Reward+. In this role you will: Journey Development: Lead the creation and implementation of new digital rewards journeys where applicable.
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could