Chandler Macleod Group (HK) Limited is seeking a Design Researcher to drive customer experience and data insights. You will conduct user research, partner with product managers, and plan end-to-end studies across discovery, concept testing, and evaluation. You
Job title: Customer Centricity Manager / Senior Customer Centricity Manager Team: Operational Excellence & Governance Location: Hong Kong Department: Customer Relations & Operations Excellence Role purpose Act as a change management agent to drive complaint-led improvement
Job title: Customer Centricity Manager / Senior Customer Centricity Manager Team: Operational Excellence & Governance Location: Hong Kong Department: Customer Relations & Operations Excellence Role purpose Act as a change management agent to drive complaint-led improvement
Role purpose Act as a change management agent to drive complaint-led improvement and preventive measures. To simplify all journey enhancement, communication clarity, process simplification to ensure offering simple, reliable, consistency, accessible service channels to our eMPF
Key Responsibilities 1. Strategic Platform Leadership & Roadmap (Huawei AICC Focus) Serve as the subject matter expert and strategic owner of the Huawei AICC platform. Define the 3-year technology roadmap for the contact center, focusing on
GCB 4 We are currently seeking a high calibre professional to join our team as a Senior Digital Commercialization Manager. In this role you will: Drive digital commercialization across IWPB markets to grow mobile usage and
GCB 4 We are currently seeking a high calibre professional to join our team as a Senior Digital Commercialization Manager. In this role you will: Drive digital commercialization across IWPB markets to grow mobile usage and
Hongkong Express is seeking a CRM Specialist to drive data-led customer engagement and lifecycle management within the Customer Experience team. You will plan and execute CRM campaigns, analyze customer data, and develop strategies across channels to boost engagement,
AXA Hong Kong and Macau is seeking a senior insights professional to manage research work, design market studies and present findings to guide strategic plans. You will collaborate with Product, Marketing, Digital, IT and Operations to
HTK is seeking a Call Centre Manager in Hong Kong to lead customer service operations, manage a frontline team, and ensure service continuity from 8:00 a.m. to 12:00 midnight, 7 days a week. You will drive
Manulife Financial seeks a senior MarTech leader to own strategy, personalization enablement, and data activation across digital channels for a major corporate segment. This role partners with Digital Product, Marketing, CX, Data & Analytics, and Technology to unify customer
Randstad Hong Kong Limited is partnering with a world‑leading logistics organisation in Hong Kong to hire a Senior Business Analyst. You will guide a flagship digital ecosystem, translating complex demands into IT solutions for a global
Generali Hong Kong is seeking a data-driven Digital Marketing Analyst to analyze performance across Google Analytics, CRM data, and campaigns. You will build dashboards, identify insights, and support CX initiatives to boost active usage. In this role you will
Mercedes-Benz Hong Kong Limited invites applications for the Intern - Customer Experience & Project Coordination role. This internship supports our Customer Experience & Retention initiatives and collaborates with our premium automotive retail partner to enhance customer
Join in Hong Kong is seeking candidates for CRM roles to manage database maintenance, activate CRM strategies, and enhance client experiences. Ideal candidates are independent, detail-minded, and can work under pressure. Responsibilities include preparing CRM reports,
Hermès in Hong Kong is seeking a candidate for CRM database management and customer experience optimization. The successful applicant will analyze data and execute activation plans to enhance customer loyalty. The ideal candidate should be a recent
Responsibilities CRM Database Maintenance Account merging and data clearance to improve data quality of the database. Communicate with other subsidiaries for cross‑store merging and with the stores for feedback on data entry quality. CRM Activations Adapt the group segmentations
AI Operations Engineer, CX Team: CX Operations | CX AI Location: Singapore, Hong Kong, Philippines, APAC. You will need meaningful daily overlap with Hong Kong time (UTC+8). Reports to: AI Operations Lead, CX About Reap Reap is a leading global
HK Express is seeking a CRM Specialist to drive data-led customer engagement and lifecycle management. You will plan and execute campaigns across email, SMS, app push, and other digital channels, conduct segmentation and analytics, and collaborate with
Serve as the subject matter expert and strategic owner of theHuawei AICCplatform. Define the 3-year technology roadmap for the contact center, focusing on scalability, resilience, and integration capabilities. Evaluate and integrate emerging AI technologies (GenAI, LLMs,